Shipping and Returns Policy for Anna Creation

Domestic Shipping Policy

Order Processing

  • All orders placed on our website are processed within 3 working days.
  • Once processed, the orders are delivered within 10 working days within India.

Shipping Charges

  • We offer free shipping on order above Rupees 499 for all domestic orders. We use Shiprocket to fulfill our shipping requirements.

Order Tracking

  • Once your order is dispatched, we send you the tracking details via email or SMS.
  • You can use the tracking number to track the status of your order through the Shiprocket tracking platform.

Damages

  • Anna Creation is not liable for any products that are damaged or lost during shipping. If you receive a damaged item, you are required to contact the shipment carrier or our customer support team immediately to file a claim.
  • Important: Keep all the packaging material and the damaged product(s) intact before initiating the claim process.

International Shipping Policy

  • At this time, we do not offer international shipping. We only deliver products within India.

Returns and Exchange Policy

Domestic Returns and Exchanges

We want you to love your purchase, but if you’re not satisfied, here’s how we handle returns and exchanges for orders shipped within India:

  1. Eligibility for Returns
    • If the product you received is damaged, defective, or not as ordered, you may request a return. Please ensure the following:
      • The product must be unused and in the same condition as when you received it.
      • The product must be in its original packaging and with all tags intact.
    • Returns must be initiated within 7 days from the date of delivery.
  2. Non-Returnable Items
    • Gift certificates, jewelry, bags, and sunglasses are non-returnable unless they have a manufacturing defect.
  3. Reverse Pick-Up and Exchange Process
    • We offer free reverse pick-up for all domestic returns. To initiate a return or exchange, follow these steps:
      • Go to the My Orders section on your account.
      • Find the order number for the item you wish to return.
      • Click View Order and then select the Return button.
      • Select the item(s) you want to return and choose the reason for return.
      • Once your return request is registered, you will receive a reverse-pickup AWB (Air Waybill) number.
  4. Return Instructions
  5. Packing: Pack the item securely in the original packaging. Ensure the product is unused, in the same condition as when received, and that the tags are still attached.
  6. Return Label: Write the return AWB number and address on the return package.

Return Address:

Building No: KH NO- 70/1/1, 2nd Floor, Mangolpur Kalan, Near Mother Dairy, North West Delhi – 110085
Email: [email protected]
Phone Number: +91 98180 81764

Refund Process

  • After the returned product is received at our warehouse, we will credit the return amount to your Anna Creation Wallet.
  • You can redeem this credit towards your next purchase. For refund requests, please email us at [email protected]

Return Window

  • Online orders can be returned within 7days of delivery.

Contact Information for Returns

Key Points to Remember

  • We do not ship internationally; domestic shipping only.
  • We offer free domestic shipping and reverse pick-up services.
  • Merchandise can be returned within 7days of delivery.
  • For damaged or defective items, please contact customer support within 48 hours (domestic orders).